| About Our Restructuring | For Our Customers | For Our Suppliers | Media Information | Legal Information |
| September 14, 2005
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| An Important Message to Customers
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| Northwest has voluntarily filed for bankruptcy protection under Chapter 11 of
the U.S. Bankruptcy Code. The bankruptcy process will enable Northwest to
continue its transformation into a new-era carrier in keeping with the
permanent changes that have affected the airline industry, such as rising labor
costs and a doubling of fuel prices over the past two years.
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| Customers can continue to book travel on Northwest Airlines with confidence.
There will be no difference in your travel experience with Northwest – from
ticketing and check-in to boarding, in-flight service and baggage claim. The
WorldPerks program also remains unaffected. There will be no change to frequent
flyer mileage accrual, redemption, or Elite benefits. Members will continue to
earn and redeem miles according to the current WorldPerks program guidelines. |
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Thank you for your continued support of Northwest Airlines.
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| Doug Steenland
President and Chief Executive Officer Northwest Airlines, Inc. |