| About Our Restructuring | For Our Customers | For Our Suppliers | Media Information | Legal Information |
| For Our Customers
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| Customer Q&A |
| September 14, 2005
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| Dear Customer
|
| As you may already have heard in media reports, Northwest has voluntarily filed
for bankruptcy protection under Chapter 11 of the U.S. Bankruptcy Code. The
bankruptcy process will enable Northwest to continue its transformation into a
new-era carrier in keeping with the permanent changes that have affected the
airline industry, such as rising labor costs and a doubling of fuel prices over
the past two years. |
| There will be no impact on the WorldPerks program as a result of the filing.
Frequent flyer mileage accrual, redemption, and Elite benefits will remain
unchanged. Members will continue to earn and redeem miles according to the
current WorldPerks program guidelines.
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| The bankruptcy filing will not impact Northwest’s day-to-day business
operations. We remain committed to serving customers, honoring tickets, flying
a competitive schedule safely and reliably, maintaining our WorldClubs lounge
program, and all other programs and services.
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| All bookings will be honored, and ticketing policies remain unchanged. Our
existing marketing partnerships and alliances with other airlines remain in
place. |
| The decision to file for bankruptcy protection is not related to the current
strike by the members of Aircraft Mechanics Fraternal Association (AMFA). Our
operation continues to run well and we have experienced no adverse impact on
our operational performance as a result of the work stoppage. |
| Customers can continue to book travel on Northwest Airlines with confidence.
Although bankruptcy is never a first choice option, it does provide the most
prudent means for a restructuring that will ensure transformation of Northwest
into a new-era carrier that is able to compete in the near term and well into
the future.
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| Thank you for your continued support of Northwest Airlines. For more
information about Northwest’s transformation, please visit nwa.com.
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| We look forward to continuing to earn your business by providing the
outstanding service you deserve. |
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Sincerely,
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|
Doug Steenland
|